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Web Access is Disabled

Created OnJuly 25, 2019

byhd_admin

Error: Web Access has been disabled

Symptoms:

You are logged out of myNSCC every time you click “My Self Service”.

You receive a pop up that alerts you that your web access has been disabled.

You receive a notice on the webpage that alerts you that your web access has been disabled.

Resolution:

Contact the Help Desk via email at helpdesk@nscc.edu OR call 615-353-3678. You will need to provide your “A” number and let the technician know that your web access has been disabled.

During the COVID-19 pandemic, all Help Desk Support Technicians are self-quarantined at home in accordance with Metro Nashville’s “Safer at Home” order. During this time we ask that in as much as possible email helpdesk@nscc.edu. Technicians are still on duty and have the ability to remote to your home computer if necessary; therefore, when you email please include your phone number. Voicemail will be checked periodically thought the day. If you call please leave a brief description of the issue you are experiencing your “A” number and a contact phone number.

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