Forwarding/Transfer

Forward & Transfer Calls

1. With a caller on the line, press the "Transfer" button on your phone.

2. Dial the extension you would like to transfer the caller to.

3. You may hang up the phone for a hard transfer OR stay on the line to create a conference call.

4. If staying on the line, the caller will be put on a hold so that you may speak to the party you are transferring the call to.

5. You can press the "CONF" soft button when you are ready to create a three-way call. 

Set Voicemail Answering Feature

1. Lift the handset or press the Speaker button

2. Forward All Calls to Voicemail: Press # (pound) then the number 2, dial 3600

3. Forward Not Answered Calls to Voicemail: Press # (pound) then the number 3, dial 3600

4. Forward Line in Use (Busy) Calls to Voicemail: Press # (pound) then the number 4, dial 3600

5. Hang up

Internal Forwarding

1. Lift the handset or press the Speaker button
2. Forward All Calls: Press # (pound) then the number 2, dial the desired extension to forward to
3. Forward Not Answered Calls: Press # (pound) then the number 3, dial the desired extension to forward to
4. Forward Line in Use (Busy) Calls: Press # (pound) then the number 4, dial the desired extension to forward to
5. Hang up

External Forwarding

1.  Lift the handset or press the Speaker button

2. Forward All Calls: Press # (pound) then the number 2, dial 9 (to indicate an external number), dial your long-distance code if the number is not local, dial the desired phone number

3. Forward Not Answered Calls: Press # (pound) then the number 3, dial 9 (to indicate an external number), dial your long-distance code if the number is not local, dial the desired phone number

4. Forward Line in Use (Busy) Calls: Press # (pound) then the number 4, dial 9 (to indicate an external number), dial your long-distance code if the number is not local, dial the desired phone number

5. Hang up
 
Example:

Forward all calls to local cell phone, 615-000-1234.

1. Lift the handset or press the Speaker button.

2. Press # (pound) then the number 2

3. Dial 96150001234

4. Hang up

Remember to clear your all call forward to take calls back in the office.

Clear Forwarding Options

1. Lift the handset

2. Clear Forward All: Press * (asterisk) then the number 2

3. Clear Forward – Line not answered: Press * (asterisk) then the number 3

4. Clear Forward – Line in use (busy): Press * (asterisk) then the number 4