Knowledge Base

Logging In

• New Employee
• myNSCC
• Employee Email
• NS Online/Elearn
• Windows
• Mac
• VPN Login
• Zoom SSO Instructions
• Login Issues FAQs

Teams Phones

• Making/Receiving Calls
• Forwarding/Transferring Calls
• Viva Learning
• Configure and Checking Voicemail
• Setting Audio Devices
• Pairing Teams Headset
• Adding/Removing Teams Delegate
• Setting Out of Office Status

Common Questions

• Clear Browser Cache
• D2L – Disable Pager and Alerts
• Adobe PDF Application Licensing
• Find Service Tag
• Yuja Instructions
• Login Issues FAQs

Email

• Blocking and Reporting Email
• Email Encryption
• Email MFA Setup

• Setup Mobile Apps

  • Android App
  • iOS App

• Setup Desktop Apps

  • Outlook – Windows
  • Secondary Mailbox
  • Outlook – Mac
  • Windows Mail
  • Apple Mail

• Outlook Desktop

  • OneDrive – Desktop Setup
  • Remove and Recreate Your Outlook Profile
  • Public Folders
  • Sending Mass Emails

• Outlook Web o365 \ OneDrive

  • Update Time zone for Office 365
  • OneDrive Share Folders
  • Personal File (P: Drive)

Office Phones

• Conference Bridge
• Long Distance
• Voicemail
• Forwarding/Transfer

Wi-Fi & Network

• Wi-Fi

  • Windows
  • Mac
  • Android
  • Chrome
  • iOS
  • NSCC Guest WiFi Instructions

• Network

  • VPN Setup Guide
  • VPN 2FA Setup
  • VPN Login
  • Remote Desktop
  • Email MFA Setup

Department Shares

• Map Department Share
• FAQs

Non-NSCC Employees

• FAQs

Account Maintenance

• Change Password
• Lookup "A" number

TSD Links (not managed by Service Desk)

• Internal Forms
• Equipment Loan Form
• Equipment Booking – Pickup & Return